One of the things I miss from The Digital Forrest is the availability of excellent data connections, both wired and wireless. And the killer beans from Caffe Vita. From atop the former Roaddog Manor on Capitol Hill, I had a bevy of data choices. We had fiber into the building, I had one of the first DSL connections in the building way back when. We had Comcast. There was free WiFi at the laundry/arcade around the corner, free WiFi across the street at Online Coffee (who serve the killer bean from Caffe Vita), a Starbucks (or “thee enemy” as my pal Super Roadie, who happens to have a Caffe Vita endorsement calls them) that has T-Mobile for a price. That’s just in the 100 yard radius of the house. And doesn’t count the 8 or so WiFi nets that my fellow tenants had. A few of them open at any given time.
Just prior to moving down, I moved the services that were being hosted at Roaddog Manor to a rent-a-box in a colo with better infrastructure and pipes than what I had, though my machines are a bit more robust. One of the things I was looking for down here was a place with the sort of connectivity of which I was accustomed. I rented on the Monday after I arrived, I moved in the next Friday. In the meantime I was surfing with Thee Enemy on my twenty dollar a week T-Moble card. Since I was only going to be in this place until March (the hard rocking casino next to us bought the property and is turning it into condos) I didn’t want to get into anything long term. I was looking for something where I could have at least 768k both ways and not have anyone freak when I moved 20GB or so across the network and would impose any service restrictions on what was basically a jr. varsity data center. I found the big ISP in town, emailed them. Heard nothing. Called a couple of days later, left message. Heard nothing. Talked to the ILEC but they wanted year long service commitments, dynamic IPs, limited TOS (as in no servers) and wanted to me install a land line though I could get it unbundled. I haven’t had a landline for voice in almost 10 years. The CLECs, the only one I could find couldn’t offer anything different than what the ILECs did as they were basically reselling the circuit. What I’m doing, hosting my own Internet services, is pretty common in a tech haven like Seattle or the Silicon Valley but back in regularville (if you can call Sin City regular) people just don’t host their own services. I then decided to leave the services at the colo. Hell, in bandwidth and electricity/cooling charges I’m actually saving a bit of money. So I took the introductory offer of 6MB/256k cable for forty bucks a month to tide me over until the minions of Peter take control of the property in March.
I’ve been looking for a while at the new (new to the US) 3G sort of data services and was pretty interested in the EV DO offerings from Verizon and now from Sprint. It’s pretty much low speed broadband available in many places where you have mobile phone service. Touring this has been a consideration for several years. I can remember in the early days of the LAB having to direct dial from France into a modem connnected to a box in my apt so I could log into the server at the colo. I also used Compuserve and AOL to get on the network however I could. These days it’s not that difficult. Most of the hotels I stay in now offer “hi speed” Internet though the good hotels still charge 10 to 20 bucks a day. At one resort in Austria over the summer they wanted (and we paid) 30 euros (about 36 bucks, kids) for 24 hrs of access. Since my slotting into a big time house gig down here is going to take a bit longer than anticipated, I’ve got a couple of small tours on the books after the start of the year. Though I’d rather stay in town to be available when that elusive slot opens, but I can make as much on a short run than I can doing local gigs in the meantime. Here’s where the EV DO comes in. I need data services at home. I need data services when I tour and it can get pretty spendy if they don’t have it at the gig.
EV DO seemed to be what I wanted. It wasn’t blazingly fast, but it worked, was better than dialup and best of all I could get it in many of the places we were gigging. No more expensive WiFi, no more hunting hotspots if the gig or hotel didn’t have them, no more paying premium in the airport for an hour or so use. Just plug and go, using the same account that I use at home for primary access. It’s too easy, right? Depending on the plan, it was 80 to 100 bucks a month. More than I was paying for my broadband but it wouldn’t take too many 10 or 20 dollar WiFi charges to equal out or even come ahead in the game, particularly if I was on an extended run where I was paying for service at home that I couldn’t use. I mean, it’s too easy, right?
I got ready to bite the bullet but at the Verizon store they didn’t seem to be too up on many of the details and were pretty insistant on bundling another wireless account to the package to get the good deal. Since Google is my buddy I jumped on to see what Cingular and others were offering and ran across EVDOinfo.com and EVDOforums.com . Both great sites run by a company that sells Verizon and Sprint EVDO gear and services plus provides the Mac support the telcos don’t. This was too cool. It looked like I was going to get portable US broadband though at a premium price. As I started poking around the site I noticed a thread from a guy that just received a termination notice due to overactivity. At first it appeared to be a gamer downloading games and I didn’t think much about it until the discussion turned to the TOS and AUP from Verizon. And this is where I think they completely miss the boat on the best use for the service. Under the TOS, you aren’t allowed to use it as your primary means for connecting to the Internet. Huh? While the service is geared to road warriors of Fortune 500s (and priced like it) I don’t think they understand that guys like me could be gone for months and it will in fact be the primary means of Internet access. Anyway, that’s easy enough to get around if your data transfer requirements aren’t that critical. And that is where they really blow it.
Additional terms are that you aren’t able to use the service to download movies, music, program files, use a Web cam, VoIP. Not just copyrighted material, ALL material of that kind. That means no visiting the iTunes music store or listening to NPR streamed to the desktop.
From the VZAccess TOS doc
“NationalAccess and BroadbandAccess data sessions may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) email; and (iii) intranet access (including access to corporate intranets, email and individual productivity applications like customer relationship management, sales force and field service automation). Unlimited NationalAccess/BroadbandAccess services cannot be used (1) for uploading, downloading or streaming of movies, music or games, (2) with server devices or with host computer applications, including, but not limited to, Web camera posts or broadcasts, automatic data feeds, Voice over IP (VoIP), automated machine-to-machine connections, or peer-to-peer (P2P) file sharing, or (3) as a substitute or backup for private lines or dedicated data connections. NationalAccess/BroadbandAccess is for individual use only and is not for resale. We reserve right to limit throughput or amount of data transferred, deny or terminate service, without notice,”
You gotta be shittin’ me. This is 2005. Has anyone at Verizon seen the Internet lately? Full motion video ads are pretty normal. I’m not talking about downloading movies but everyday normal stuff. iChat with your kid? Not if the “can you hear me now” guy has anything to say about it. Remote video conferencing would be a great way to pitch this expensive mobile networking solution, seems like a no brainer to me but they don’t want you to use it for that. Automatic data feeds? Like RSS feeds? Sorry. Automated machine to machine connections? Has anyone explained to those guys what an SMTP server is and how it works? From a post at the forum, it was stated that the limits were 5GB a month for three months then you’d get sent a form letter and possibly disconnected AND charged the early termination fee. Considering an ISO of a CD is about 700 MB, that’s nothing. The OSX autoupdate is at least 35 or 40 MB each time. Those of us that work on the network a bunch can do 5GB a month without breaking a sweat.
I understand concerns with the use of the bandwidth or piracy concerns but this is over the top and the reason you won’t see me being a Verizon customer anytime soon, if at all. This is a premium service, perhaps over priced even and many of the killer apps that could help float this or other basic apps that are a daily part of the Internet are forbidden by the TOS. It’s as if the policy wonks at Verizon are stuck in a mid ’90s AOL centeric sort of Web model. I think that if those guys broke away from bundling services and concentrated on offering pay as you use services it would be much better for the users. If users want to video conference, fine, charge ‘em. If I want to listen to Keillor and it churns more data, charge me. If the kid wants to download Lost to his iPod, charge him. I don’t see that Verizon has anybody setting policy that knows what the Web is about these days. The potential to turn some of these verbotten apps into revenue generators that large companies will gladly pay extra for in the form of VoIP and remote video conferencing is pretty good. You lower the basic price or make it pay as you use. The users that didn’t think 80 bucks was a good deal now get in at a lower price and pay for what they use. Conversely, the users utilizing more of the pipe pay more. To make up for the revenue lost because users aren’t roped into flat rate accounts they don’t need is made up by more users using less per user, but more overall. There are a lot more out there than the big spenders and having a pricing model that better serves all the users will go a long way toward making this the service to have.