UPDATE: Support
Breakfast in sunny Spain overlooking the beach at Alicante then jetting to Holland for Mexican dinner in Tilburg. That’s how we roll…
The summer holiday season opened in Europe this weekend. It’s a common practice to take some of most of the month off. The airport was nuts. The Tilburg Centrum was turned into a giant carnival this weekend that’s just wrapping up right now.
As for my wedge adventure, I’d like to thank Jim Sides and Greg Mc Vie (I’m sure I’ve probably spelled that wrong…) at Meyer for getting back to me so fast. Especially on a weekend, overseas. I appreciate it. I didn’t get the docs but I didn’t need them. It appears there was a cabling issue with one pair and another box didn’t sound quite like the others. One of the things when using high performance gear is that even subtle differences between like units is pretty apparent. The boxes were less than a year old and never opened since assembly so it wasn’t likely there was an internal issue, though I would have felt better opening one with a picture. Like the other boxes, they have done a nice job.
I did go through all the boxes and except for one, they all seemed more or less the same and the one that didn’t was close enough to use, though with a bit different eq. The primary issue seemed to be an infrastructure problem with several channels in a multicore that feeds the stage lines. Pepe, Roberto and the men from Conzert hooked us up again. It was a nutty week for gigs in that part of Spain.
Still though, if you are a manufacturer of high performance hardware, I think you should put all the publically available docs online for download. High level touring pros need to have the docs available and might be sharing the same schedule as the factory folks. While this time the issue wasn’t really the product and the support was very quick due to personal relationships cultivated over the years. I don’t want to seem like a prick or that I’m singling out a particular company because the players involved really came through. It’s just a general suggestion for EVERYONE involved in the support of high level pro audio gear.
August 10th, 2005 at 10:04 am
Hey Dave,
Just woke up in LA to your posting on our handling of the deal on your tour. Interesting stuff and not off the mark. But I have to say that guys like you, me, Jim, John Meyer, etc. have spent 30+ years taking care of each other on the road.Policies from manufacturers come and go-some are valid and some are lame but for whatever reason we live with them. I remember the days when downloading hadn’t been invented and we relied totally on each other. At times we have to resort to”screw the policy”, run below radar and get the job done whether it is via Blackberry, email, or “wake up Greg at the hotel”. Also, Meyer Sound has had real problems with releasing schematics to the masses. Fake UPA’s in Third World Countries for example. But as I said, you raise some good points and I hope I have as well.I gotta get to the airport-White Stripes show tomorrow.
Take care,
Greg